Does the courier app support package tracking?

Yes. Real-time GPS tracking with status updates, ETAs, and notifications can be included.

Is a delivery partner app included?

Yes. Delivery partners can accept tasks, navigate routes, and update delivery status.

Can we configure pricing by weight and distance?

Yes. Weight, distance, zones, and service-level pricing can be configured.

Do you support proof of delivery?

Yes. OTP, signature, or photo proof of delivery can be enabled.

Can we launch with our own branding?

Yes. The solution is white-label ready and customizable for your brand.

Courier Parcel Delivery App Ready in 2 Days | Dunzo Clone | Live Demo

App Modules & Panel Features

Customer app + delivery partner app + admin panel (and optional store panel) for a complete delivery ecosystem.

Customer Module

Place courier orders, schedule pickups, choose delivery options, and track parcels end-to-end with a smooth customer experience.

1
Pickup & drop addresses
Add pickup and delivery addresses with landmarks and contact instructions. Save frequent addresses for faster repeat orders. Address accuracy reduces failed deliveries and improves ratings.
2
Scheduling & instant pickup
Schedule deliveries for later or request immediate pickup based on availability. Scheduling helps business customers plan dispatch. Clear time slots reduce cancellations and delays.
3
Parcel details
Enter parcel type, notes, and handling instructions (fragile, documents, etc.). Clear details reduce disputes and delivery issues. This improves operational efficiency for delivery partners.
4
Weight/size-based pricing (optional)
Support pricing by parcel weight/size and delivery type (standard/express). Transparent pricing builds trust and increases conversion. Admin can configure rules per zone/city.
5
Fare estimate & breakdown
Show estimated cost based on distance, service type and surcharges. Clear breakdown reduces price objections. Better transparency improves customer retention.
6
Live tracking & ETA
Track courier location and status updates in real-time. ETA notifications reduce support calls and improve confidence. Tracking is a key differentiator in courier businesses.
7
Proof of delivery
Receive delivery confirmation via OTP/photo/signature as configured. Proof reduces disputes and fraud. Customers trust platforms that provide clear delivery confirmation.
8
In-app chat / calling (optional)
Communicate with delivery partner for pickup instructions and coordination. Centralized communication improves delivery success rate. Chat history also supports dispute resolution.
9
Payments & invoices
Support online payments, COD (as configured) and digital invoices. Payment flexibility increases adoption across regions. Receipts improve trust for business customers.
10
Order history
View past deliveries with costs, statuses and proof details. Easy re-order reduces friction and increases repeat usage. History is also useful for corporate reimbursements.
11
Ratings & feedback
Rate delivery experience and share feedback to improve operations. Reviews help you identify partner performance issues. Better service quality improves word-of-mouth growth.
12
Support & dispute handling
Raise support tickets for late deliveries, missing items or refunds. Clear workflows reduce frustration and protect brand trust. Support quality directly impacts retention and reviews.

Delivery Boy / Captain Module

Delivery partner app to receive tasks, navigate routes, complete pickups/drops, collect payments, and manage daily earnings.

1
Order alerts & acceptance
Receive new delivery requests with pickup location, distance and payout details. Accept or decline based on current location and capacity. Fast acceptance improves dispatch SLA and partner ratings.
2
Pickup navigation
In-app map navigation to pickup address with landmark support. Clear directions reduce pickup delays and customer complaints. Accurate navigation improves on-time delivery rates.
3
Parcel verification at pickup
Verify parcel details, scan QR/barcode or photograph item before pickup. Verification reduces later disputes about parcel condition. Photo proof protects both the partner and the business.
4
Delivery navigation
Navigate to drop address with live map and ETA display. Real-time routing handles traffic and alternate paths. Efficient routes save time and fuel for delivery partners.
5
Proof of delivery
Capture OTP, signature, or photo at delivery to confirm completion. Proof protects partners from false non-delivery claims. Customers receive confirmation notification automatically.
6
COD collection (optional)
Collect cash on delivery and mark payment status in the app. COD tracking reduces reconciliation issues for admin. Clear records protect partners during settlement disputes.
7
In-app chat / call
Contact customer for pickup/delivery coordination without sharing personal numbers. Logged communication helps resolve disputes faster. Masked calls keep partner and customer privacy intact.
8
Availability toggle
Go online/offline with a single tap to control task assignments. Availability management prevents forced assignments during breaks. Admins can monitor active partner count by zone in real time.
9
Trip & earnings history
View completed deliveries, per-trip earnings, and daily summaries. Clear earnings logs help partners plan their work schedule. History supports partner queries during settlement review.
10
Payout & wallet status
Check pending payouts, settlement dates and wallet balance. Transparent payouts improve partner trust and retention. Partners with clear earnings are less likely to switch platforms.
11
Performance & ratings
View personal rating, completion rate and delivery stats. Performance metrics motivate partners to maintain quality. Low-rated partners can be flagged for review or retraining.
12
Support & SOS (optional)
Raise support tickets and access emergency SOS from within the app. Partner safety features improve retention in competing markets. Quick support resolution keeps partners active on the platform.

Admin Panel

Dispatch control, zone pricing, partner onboarding, order monitoring, promotions, and business analytics from a centralized admin dashboard.

1
Zone & pricing setup
Configure zones and pricing rules by distance, weight, and service type. Add surcharges for express or peak hours as needed. Flexible pricing helps you compete in different countries.
2
Dispatch & assignment rules
Auto-assign orders based on nearest available partners and capacity. Support manual overrides for critical deliveries. Good dispatch improves SLA and reduces late deliveries.
3
Partner onboarding & verification
Document verification and profile approvals for delivery partners. Control vehicle types, working zones and availability. Strong onboarding reduces fraud and improves reliability.
4
Order monitoring
Track all pickups/deliveries with real-time status and exceptions. Quickly handle stuck orders and reroute if needed. Visibility improves customer satisfaction and retention.
5
Proof of delivery settings
Configure OTP/photo/signature requirements by delivery type. Proof reduces disputes and protects your business. Admin can review proof records when handling complaints.
6
COD & reconciliation (optional)
Track COD collections, partner settlements and reconciliation cycles. Reduce cash leakage with audit logs and daily summaries. COD control is essential in many markets.
7
Promotions & referrals
Create coupons, referral programs and banners to drive growth. Segment campaigns by city/zone and service type. Promotions help you win new customers faster than competitors.
8
Service types & add-ons
Enable different services like documents, grocery pickup, or buy-anything. Add-on fees can be configured for heavy items or special handling. Multi-service configuration increases revenue opportunities.
9
Customer & ticket support
Manage tickets for late deliveries, refunds and partner issues. Assign tickets to support agents with SLA tracking. Better support improves reviews and organic growth.
10
Reports & analytics
Track revenue, cancellations, partner utilization and delivery times. Identify bottlenecks and improve dispatch rules. Data-driven operations beat competitors in service quality.
11
Roles & permissions
Create roles for operations, finance and support teams. Limit actions like refunds, payouts and pricing changes. Audit logs improve security and accountability.
12
Integrations (optional)
Integrate CRM, chat widgets and marketing pixels for lead and customer handling. Faster response time increases retention and repeat orders. Integrations help scale without rebuilding core features.